Terms & Conditions Mad Casino
Table of contents
A plain-language summary of the published conditions at Madcasino covers eligibility, verification, the cashier, the welcome offer and the licence framework. Access is limited to adults aged 18 and over. The operator's own terms remain the governing text, and the summary restates only what public pages report about Madcasino.
Eligibility Of Account Holders
Madcasino accepts adults aged 18 and over, with one account per person. Registration details are entered in the spelling used on the identity document, because they are compared with it before the first withdrawal. The name on a payment method has to match the name on the profile, and two-factor authentication is optional for the account.
Documents Behind The First Withdrawal
Know-your-customer checks apply before the first withdrawal. The documents are proof of identity and proof of address, and one public source gives 48 hours as the deadline for submitting them. Verification at Mad Casino does not apply at registration.
Rules Of The Cashier For Money In And Out
Visa, Mastercard, Skrill, Neteller, bank transfer, Paysafecard and cryptocurrency serve the cashier. Paysafecard works for deposits only, and no internal charge is added to a withdrawal, although a payment provider may apply its own fee.
| Condition | Value |
|---|---|
| Card payout | 1 to 3 days |
| Wallet payout | Within about a day of approval |
| Bank transfer payout | Follows the bank clearing schedule |
| Crypto payout | After approval, once the network confirms |
| Paysafecard | Deposits only |
| First withdrawal | Identity documents required |
Wagering And Stake Conditions
The slots welcome offer is a matched deposit bonus with 30x wagering counted on the bonus amount only. The sports welcome offer carries 15x wagering and minimum odds of 2.0. Reload bonuses on selected weekdays follow conditions set per offer. The stake cap per spin is stated in the terms of each offer and applies from the moment bonus funds are credited until wagering ends.
- A maximum stake per spin applies while bonus funds are active.
- Winnings from bonus funds stay locked until wagering is complete.
- Declining the offer leaves the deposit free of wagering.
Limit Tools In The Account Clause
Limits on deposits and losses, session-time alerts and self-exclusion are available from the account settings, and limits can be arranged through the support team. Madcasino ties access to these tools to the account itself, and the Mad Casino login opens them, so a limit is always set by the account holder.
Operator And Offshore Licence Basis
Softon Ltd operates Madcasino under an offshore online gaming licence. The operator answers to the body that issued that licence, and complaints start with the support desk. A matter that remains open after the support route is governed by the operator's own terms, which are the binding text.
Route For Complaints And Disputes
First contact goes to the support desk through live chat or e-mail. Replies by e-mail are typically issued within one business day, and one public source names a separate address for complaints. Madcasino keeps the written thread as the record of the dispute.
Closing Remarks On The Terms
Adults only, one account, a document check before the first payout, five payment families and explicit wagering conditions sum up the terms at Madcasino.